Mail Parser – Introduction
The Mail Parser of SupportSuite is extremely powerful and very robust. It is a crucial component of SupportSuite and allows you to simplify the complete workflow of the software. Not only does it parse the incoming emails but it also has some powerful features like Parser Rules, Catch-All Rules, Breaklines, Banning.

Kayako ss parser001 Mail Parser

The Mail Parser option in the navigation panel when clicked further toggles into eight sub-sections:

– Manage Email Queues
– Manage Rules
– Manage Breaklines
– Insert Email Queue
– Insert New Rule
– Email Bans
– Catch-All Rules
– Parser Log

Each of these sections are explained in further details in the next section of the manual.

Mail Parser