Kayako

The Email Ban List is sub-divided into four sub-sections:

– Insert Ban
– Banned Email
– Banned By
– Date

Insert Ban: On clicking on the ‘Insert Ban’ option, the software shall toggle an Insert New Ban option just above the Email Ban List.

Specify the Email Address in the Banned Email text box that you wish to ban from accessing the helpdesk. The added email will be rejected by the helpdesk without any notice.

Banned Email: Displays the Email Address which is banned from accessing the helpdesk. You can remove an added email address from the ban list by clicking on the red crossed icon next to the email address.

Banned By: Displays the name of the Staff User who has banned the Email Address.

Date: Displays the date and time when the Email Address was banned and added to the Ban List.

Quick Search: You can use the quick search feature to filter a specific Email Address from the list. You can search using the complete or a part of the banned Email Address.

Options: The options feature has been sub-divided in 3 sections:

All the three Options sections will automatically appear when one or more than one Email Address in the ban list are chosen.

Edit: The edit feature allows one to update the banned Email Address.

Once you have updated the Email Address, click on the ‘Update’ tab to save the changes.

Delete: The delete feature allows you to delete an Email Address. Deleting the Email Address will un ban it and allow the User to access the helpdesk.

SupportSuite allows you to sort the ban list as per Banned Email, Banned By or Date. Click on either of the three options to choose an appropriate view type for your Ban List. It further provides you an option to sort the ban list in the ascending as well as the descending order.

An arrow pointing downwards next to the chosen option suggest the list is sorted in the ascending order while an arrow pointing upwards suggest the list being sorted in the descending order.