Email Bans – Mail Parser
The Email Ban section displays a list of Email Address which are restricted from creating tickets or replies in SupportSuite. This section allows you to maintain the Ban list, allowing you to Insert, Edit and Delete the Email Addresses.

Kayako ss parser002 Email Bans

The Email Ban List is sub-divided into four sub-sections:

– Insert Ban
– Banned Email
– Banned By
– Date

Insert Ban: On clicking on the ‘Insert Ban’ option, the software shall toggle an Insert New Ban option just above the Email Ban List.

Kayako ss parser003 Email Bans

Specify the Email Address in the Banned Email text box that you wish to ban from accessing the helpdesk. The added email will be rejected by the helpdesk without any notice.

Banned Email: Displays the Email Address which is banned from accessing the helpdesk. You can remove an added email address from the ban list by clicking on the red crossed icon Kayako ss parser004 Email Bans next to the email address.

Banned By: Displays the name of the Staff User who has banned the Email Address.

Date: Displays the date and time when the Email Address was banned and added to the Ban List.

Quick Search: You can use the quick search feature to filter a specific Email Address from the list. You can search using the complete or a part of the banned Email Address.

Options: The options feature has been sub-divided in 3 sections:

Kayako ss admin023 Email Bans

Mass Action: The Mass Action feature allows you to delete the selected Email Address(es) at a time.
Advanced Search: The advanced search feature allows you to search the ban list for an Email Address.
Settings: The settings tab allows you to choose the number of Email Addresses the software should display on one page.

All the three Options sections will automatically appear when one or more than one Email Address in the ban list are chosen.

Edit: The edit feature allows one to update the banned Email Address.

Kayako ss parser005 Email Bans

Once you have updated the Email Address, click on the ‘Update’ tab to save the changes.

Delete: The delete feature allows you to delete an Email Address. Deleting the Email Address will un ban it and allow the User to access the helpdesk.

SupportSuite allows you to sort the ban list as per Banned Email, Banned By or Date. Click on either of the three options to choose an appropriate view type for your Ban List. It further provides you an option to sort the ban list in the ascending as well as the descending order.

Kayako ss admin025 Email Bans

An arrow pointing downwards next to the chosen option suggest the list is sorted in the ascending order while an arrow pointing upwards suggest the list being sorted in the descending order.

Email Bans