Manage Rules – Mail Parser
The Manage Rules section displays a list of Parser Rules added in the system. This section allows you to maintain the list, allowing you to Edit and Delete them.

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The Rule List is sub divided into four sub-sections:

– Rule Title
– Sort Order
– Rule Type
– Creation Date

Rule Title: Displays the selected title for your Parser Rule.

Sort Order: Displays the order number in which the the Parser Rule shall be executed.

Rule Type: The Rule Type section has been sub-divided into two sub-sections:

– Pre Parse
– Post Parser

Pre Parse: SupportSuite allows you to run a set of rules before the incoming email is parsed into the system.
Post Parse: SupportSuite allows you to run a set of rules after the incoming email is parsed into the system. A post parse rule is executed for Tickets which match the mentioned criteria.

Creation Date: Displays the date on which the Parser Rule was added in the system.

Edit: The edit feature allows one to update the added Parser Rule.

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Once you have updated the Rule, click on the ‘Update‘ tab to save the changes.

Delete: The delete feature allows you to delete a Parser Rule from the system.

Quick Search: You can use the quick search feature to filter a specific parser rule from the list. You can search the list using the complete or a part of the Rule Title.

Options: The options feature has been sub-divided in 3 sections:

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Mass Action: The Mass Action feature allows you to delete the selected Rule at a time.
Advanced Search: The advanced search feature allows you to search the list for a specific Parser Rule by its Rule Title.
Settings: The settings tab allows you to choose the number of Parser Rules the software should display on one page.

All the three Options sections will automatically appear when one or more than one Parser Rules in the list are selected.

SupportSuite allows you to sort the list as per Rule Title, Sort Order, Rule Type or Creation Date . Click on either of the four options to choose an appropriate view type for your Rules list It further provides you an option to sort the list in the ascending as well as the descending order.

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An arrow pointing downwards next to the chosen option suggest the list is sorted in the ascending order while an arrow pointing upwards suggest the list being sorted in the descending order.

Manage Rules