– Live Support Staff CP Settings
– Visitor & Chat Settings
– Offline Messages Settings
– Winapp Settings
– Client Support Center Settings
Live Support Staff CP Settings
This section allows you to toggle the display settings for the Staff CP.
Display Live Support Tab in Staff CP: This setting allows you to enable/disable the display of Live Support tab in Staff CP.
Visitor & Chat Settings
This section allows you to set the visitor and chat settings for the Live Support module.
Client Chat Refresh Time: Specify the time after which the Live Support Chat Data should be refreshed (in seconds). A lower Client Chat Refresh Time value will increase server load.
Visitor Page Refresh Time: Specify the time after which the Visitor Data should be refreshed and polled back to server (in seconds). It is recommended that you do not lower this value as it can increase server load considerably depending upon number of visitors you have on your site.
Chat Window Width: Specify the width of Client Chat Window (in pixels)
Chat Window Height: Specify the height of Client Chat Window (in pixels)
Display Number of Chats in Queue to Visitor: This option if enabled will allow the clients to see the number of other chats ahead in queue.
Cache HTML JavaScript Code: Select if you want the software to send Cache headers to Client Browser. It is recommended that you do not change this value.
Number of Chat Round Robin Retries: Specify the number of times the software should try and look for an online Staff User. If no online Staff User is found, the visitor is redirected to Leave a Message form automatically.
Number of Seconds after each Retry: Specify the time in seconds for the software to wait between each Round Robin Retry.
Show “User is Typing…”: Choose if you want the software to display “User is Typing…” status to the visitor. Disabling the feature can reduce some server load.
Use Department Title rather than Staff Name: This setting, if enabled will force the software to display the Department Title rather than the Staff User name in visitor chat.
Offline Messages Settings
This section allows you to set settings related to offline messages left by the visitors.
Enable Message Forwarding: This setting if enabled, the software shall forward the offline messages received to another email address. You can use this feature to forward message to third party email systems.
Message Forward Email: If Message Forwarding if enabled; any new offline messages received will be forwarded to the specified email with their FROM Email set to the users email.
Delete Message after Forwarding: This setting allows you to choose if you want the software to automatically delete the offline message after it has been forwarded.
Winapp Settings
This section allows you to choose various settings related to the Live Support Windows Application.
Search Engine Visitor Foreground Color: Specify the foreground color for a visitor that has been referred from a Search Engine.
Search Engine Visitor Background Color: Specify the background color for a visitor that has been referred from a Search Engine.
Ad Tracking Visitor Foreground Color: Specify the foreground color for a visitor that has been referred from an Ad Tracking Campaign.
Ad Tracking Visitor Background Color: Specify the background color for a visitor that has been referred from an existing Ad Tracking Campaign hence allowing you to easily distinguish visitors that came from your ad placements.
Client Support Center Settings
This section allows you to toggle the Client Support Center settings for the Live Support Module.
Display Live Support Status Icon below Navigation Bar: This setting if enabled shall automatically display the Live Support Status Icon below the Navigation Bar in Client Support Center.
Once you have set the option according to your choice, click on the Update Settings tab to save the changes.