The SLA section of SupportSuite allows you to create Ticket Response Plans based on your Work Schedules. The automated nature of SLA in SupportSuite makes sure that your client tickets are handled promptly and in due time.
The SLA option in the navigation panel when clicked further toggles into four sub-sections:
– Manage Plans
– Manage Schedules
– Insert Plan
– Insert Schedule
Each of these sections are explained in further details in the next section of the manual.