Manage Plans – SLA
The Manage Plans section displays a list of SLA Plans added in the system. This section allows you to maintain the list, allowing you to Edit and Delete the SLA Plans.

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The SLA Plan List displays the information for each of the added plans.

Plan Title: Displays the title name of the Plan.

Filter By Department: Displays the department name to which the plan has been assigned to.

Schedule Title: Displays the title name of the SLA Schedule to which the plan has been assigned to.

Overdue (Hours): Displays the number of hours after which a ticket using this SLA Plan should be marked as overdue.

Quick Search: You can use the quick search feature to filter a specific Plan from the SLA Plan List. You can search the list using the complete or a part of the Plan Title, Department Name or SLA Schedule Title.

Options: The options feature has been sub-divided in 3 sections:

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Mass Action: The Mass Action feature allows you to delete the selected Plan at a time.
Advanced Search: The advanced search feature allows you to search the list for a specific plan by its Plan Title.
Settings: The settings tab allows you to choose the number of Plans the software should display on one page.

All the three Options sections will automatically appear when one or more than one SLA Plans in the list are chosen.

Edit: The edit feature allows one to update the added SLA Plans.

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Once you have updated the Plan, click on the ‘Update Plan‘ tab to save the changes.

Delete: The delete feature allows you to delete a Plan from the system.

SupportSuite allows you to sort the list as per Plan Title, Filter By Department or Schedule Title. Click on either of the three options to choose an appropriate view type for your Plan List. It further provides you an option to sort the list in the ascending as well as the descending order.

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An arrow pointing downwards next to the chosen option suggest the list is sorted in the ascending order while an arrow pointing upwards suggest the list being sorted in the descending order.

Manage Plans