Manage Schedules – SLA
The Manage Schedules section displays a list of SLA Schedules added in the system. This section allows you to maintain the list, allowing you to Edit and Delete the SLA Schedules.

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The SLA Schedule List displays the information for each of the added schedules.

Schedule Title: Displays the Schedule Title name, chosen while inserting it into the software.

Schedule Information: Displays the complete schedule information.

Quick Search: You can use the quick search feature to filter a specific Schedule from the SLA Schedule List. You can search the list using the complete or a part of the Schedule Title.

Options: The options feature has been sub-divided in 3 sections:

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Mass Action: The Mass Action feature allows you to delete the selected Schedule at a time.
Advanced Search: The advanced search feature allows you to search the list for a Schedule.
Settings: The settings tab allows you to choose the number of Schedules the software should display on one page.

All the three Options sections will automatically appear when one or more than one Schedules in the list are chosen.

Edit: The edit feature allows one to update the added SLA Schedules.

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Once you have updated the Schedule, click on the ‘Update Schedule‘ tab to save the changes.

Delete: The delete feature allows you to delete a Schedule from the system. Any SLA Plan using the deleted Schedule will not work once a Schedule is deleted from the system.

SupportSuite allows you to sort the list as per Schedule Title. It further provides you an option to sort the list in the ascending as well as the descending order.

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An arrow pointing downwards next to the chosen option suggest the list is sorted in the ascending order while an arrow pointing upwards suggest the list being sorted in the descending order.

Manage Schedules