Kayako
Kayako
Introduction
Requirements
Installation
Admin CP
Upgrade
Kayako
Installation
Basic Installation
Installation
This section helps you install SupportSuite. Detailed step by step instructions from downloading the relevant files to installing them on your server are provided.
The following steps shall guide you step by step with the installation.
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Downloading SupportSuite Package
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Generating and Emailing License Key
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Setting up your MySQL Database
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Editing the configuration file
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Uploading the relevant files onto your server
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Uploading License Key and Changing permissions of Directories
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Running the installation script
Basic Installation
Kayako > Basic Installation
Introduction
Requirements
Installation
Basic Installation
Downloading SupportSuite
Generate License Key
Setting your database
Editing configuration file
Uploading relevant files
Uploading License Key
Running installation script
Email Parser Installation
Email Piping
Piping on UNIX
Qmail
EXIM
Sendmail
Postfix
Piping on PLESK
Piping on cPanel
POP3/IMAP
POP3/IMAP on UNIX
POP3/IMAP on Windows
Troubleshooting
Email Piping
POP3/IMAP
Admin CP
Logging into Admin CP
Welcome Page
Setup Panel
Home
Department
Staff
Navigation Panel
Settings
General
CPU Optimization & Server Settings
User Registration
Security
Date and Time
Tickets
Mail Parser
Live Support
Knowledgebase
Troubleshooter
Downloads
News
Languages
Manage Languages
Manage Phrases
Insert Language
Search Phrases
Import/Export
ISO Codes
Live Support
Visitor Bans
Mail Parser
Manage Email Queues
Manage Rules
Manage Breaklines
Insert Email Queue
Insert New Rule
Email Bans
Catch-All Rules
Parser Log
Tickets
Manage Status
Manage Priorities
Attachment Types
Insert Status
Insert Priority
Maintenance
SLA
Manage Plans
Manage Schedules
Insert Plan
Insert Schedule
Escalation Rules
Manage Rules
Insert New Rule
Logs
Database
Repair/Optimize
Back Up
Diagnostics
Active Sessions
Cache Info
PHP Info
MySQL Info
Report Bug
License Info
Upgrade
Upgrade v3.x
Backing Up your Database
Uploading relevant files
Running the Upgrade Script
To SupportSuite
Backing up your database
Uploading relevant files
New License Key
Running the Upgrade Script
From eSupport v2.3.5
Updating to version 2.3.5
Backing Up your database
Set Up v3 and Import Data
Rebuilding your Post Index
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