| First you need to the download the latest SupportSuite package from the Kayako Members Area.
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| You will have to login to the Members Area using your Kayako Account Email Address and Password which you used when you registered with us. For any further information on Members Area information please contact our Support department by creating a ticket with our support desk.
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| Once you are logged into the Members Area, you shall see the current available version of SupportSuite with the couple of download links. The download links shall suggest supportsuite.version x.x.x – Build Status – Built Type
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Note: Incase of leased license, the filename would be supportsuite.3.00.04.stable.zendclose.tar.gz instead of supportsuite.3.00.04.stable.zendopen.tar.gz.
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| SupportSuite is available in two encoded versions – Zend and ionCube.
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| To run the Zend version of SupportSuite you should have Zend Optimizer (v2.5.7 or higher) pre-installed on your server.
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| How do I know if Zend is pre-installed on my server? Is there a way to find out?
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| There is a simple way to find out if Zend is pre-installed on your server or not. Create a new PHP file, name it phpinfo.php. Once created, type the following code in it exactly as it appears and save it to a directory.
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| Next upload this file to your web server using FTP and open the link in your web browser. You should then see detailed output of your current PHP environment. The phpinfo() displays whether or not Zend Optimizer is pre-installed on your server. If you do not have Zend Optimizer installed, it is recommend you contact your web host or your system administrator.
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| Means Zend Optimizer is installed on your server:
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| Means Zend Optimizer is not installed on your server:
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| More information on Zend and Zend Optimizer can be found at the company website – Zend.com
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| To run the ionCube version of SupportSuite, your need to have ionCube Loaders pre-installed on your server. Although ionCube loaders can be installed just like Zend Optimizer using the “extension” tag in your php.ini, it also supports dynamic linking that allows you to run it without any changes to your php.ini file. This will work only if you have safe_mode set to “Off” and enable_dl set to “On”.
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| More information on ionCube and ionCube Loaders can be found at the company website – ionCube.com
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