| After you have successfully downloaded SupportSuite, you will need to extract and edit the script before uploading it onto your web server. First you need to extract the downloaded package on your computer local hard drive. To extract the downloaded package you shall require WinRAR from RarLab.
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| What is WinRAR?
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| WinRAR is a powerful archive manager. It can backup your data and reduce size of email attachments, decompress RAR, ZIP and other files downloaded from Internet and create new archives in RAR and ZIP file format.
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| Note: You can also use WinZip to extract the downloaded files. You just need to make sure you ‘disable‘ Smart CR/LF Conversion while uncompresing the package. For the purpose of the manual, we are assuming you have downloading WinRAR and are using it to extract the software package files.
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| To extract the files from the package, open the folder on your computer where you saved the SupportSuite package and right-click on its icon, then choose Extract files from the pop-up menu.
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| This will open a wizard to guide you with extracting the software package. Accept the default options suggested and the system will untar the files from the tar package.
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| Once the extraction process is complete, you will find that the process has created a new folder called supportsuite.3.subversion.encodetype (where subversion is the sub-version number of the package you have downloaded while encodetype is the encoder used for the package. Example – supportsuite.3.00.00.zendclosed)
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| Within the extracted package, you shall find two folders – ‘help‘ and ‘upload‘. The help folder contains all the documents required in setting up and using the software while the upload folder contains the SupportSuite files that need to be uploaded on the web server.
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| However, before you upload the files you must make some changes to the SupportSuite configuration file. You need to edit the file config.php, which can be found in the config directory within the upload folder (upload » config » config.php).
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| To edit the config.php file, you will need to open the file in a text editor such as Windows® WordPad or EditPlus.
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| Note: We do not recommend that you use Windows® Notepad to edit config.php, as Notepad has problems displaying the line breaks in some file types.
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| You need to edit the first few settings of this file in order install and run SupportSuite on you sever. The file is commented in order to help you fill in the necessary settings.
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| $_DB["hostname"]
| This sets the address of your database server. On most installations the database server is located on the same computer as the web server, in which case the address should be set to ‘localhost’, otherwise use the address of the database server as supplied by your web host.
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| $_DB["username"]
| This variable contains the username provided to you by your host for connecting to your database server.
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| $_DB["password"]
| The password that accompanies the database username should be entered here.
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| $_DB["name"]
| This value should be altered to state the name of the database that will contain your installation on the database server.
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| Note: For the purpose of this manual, we shall use the same information which we used while Setting up the Database. Hence, our configuration file would look like:
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| $_DB["hostname"]
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=
| localhost |
| $_DB["username"]
| =
| kayako_user |
| $_DB["password"]
| =
| support |
| $_DB["name"]
| =
| kayako_suite |
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| Once you have finished editing the config.php file, you should save it again. You are now ready to upload all the relevant files onto your web server.
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