Uploading License key and Changing Permissions
Before we can run the installation script, we need to upload the software license key and change the permissions of required directories.

- Uploading License Key

Assuming, you are yet connected to your server via FTP, you now need to upload the license key file (key.php) which you earlier downloaded in the root directory of the software in BINARY format.

Kayako ss keyupload Uploading License Key

Note: The following are the possible License Key related issues:

– The software shall display the error ‘License Error: Key file does not exist‘ if the license key is not uploaded or if the license key is not uploaded in the root folder of the software.
– The software shall display the error ‘License Error: Invalid Key File‘ if the license key is not uploaded in BINARY format or if you are using an incorrect license key file.

- Setting Directory Permissions

Once uploaded, you now need to change the permissions of the directories “cache” and “files“. The software set up script will not run if the directory permissions are not changed. Assuming you are yet connected to your server via FTP, select both the directories, right click on them and change the attributes to ‘777‘ (non-windows server) using the chmod command.

Kayako ss chmod Uploading License Key

Note: If you are on a Windows server, change the permissions of the directories to Read-Write-Execute.

We shall now proceed to the next part of the Installation which is ‘Running the installation script‘.

Uploading License Key