Troubleshooting – Email Parser Installation
- phpinfo()

phpinfo() function of PHP allows you to debug your PHP installation. To create a phpinfo() file, create an empty file and name it as phpinfo.php

Set its contents to:

<?php
phpinfo();
?>

Save it and upload it to your web server. Running it from your browser will display all detailed information pertaining to PHP.

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You can lookup the php.ini path and find out whether or not Zend Optimizer is installed on the system.

- phpinfo() for PHP CLI (Command Line Interface)

Sometimes, your mod_php installation might have Zend Optimizer configured but your PHP CLI (for Piping) might not have it configured. In most cases, this is usually due to following scenarios:

1) Path to php.ini is different from mod_php
2) PHP Version is different than mod_php
3) Zend Optimizer directory (/usr/local/Zend) is not readable/executable by PHP CLI

To generate a phpinfo() for your PHP CLI, Login as SSH and run the following command:

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Once the command is executed, a file called “phpinfo.htm” gets created in the same directory as phpinfo.php. Open it and compare the php.ini path, PHP Version and whether or not Zend Optimizer is installed.

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Opening the phpinfo.htm from your web browser will show the possible causes to your issues.

Troubleshooting