Troubleshooting – Piping -  Email Parser Installation
- I get a bounced mail which says that Zend/ionCube is not installed

You will need to create a phpinfo.htm for PHP CLI as described in previous Troubleshooter section and lookup the various points mentioned.

- I get a bounced mail which says that SMRSH is not configured

You will need to configure Mail Parser with SMRSH as instructed under Piping on Unix » Sendmail » SMRSH section of manual.

- The Mail Parser accepts the mail but nothing shows up under Tickets

Login to Admin CP and go to Mail Parser » Parser Log and see if there are any errors.

Email Piping