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| SupportSuite is an intuitive web based email and live chat management system that not only helps you to assist your customers but also has powerful self service modules like Knowledgebase, Downloads & Troubleshooter. SupportSuite, with its powerful RFC compliant email parser can handle incoming emails efficiently and reliably. Additionally with features like Service Level Agreements, Work Schedules, Escalations & Alert Rules you can rest assured that your customer issues are handled promptly.
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| Active Synchronization with MS Outlook using the SyncWorks addin and with ability to Synchronize with Cell Phones using SyncML, all your information stays with you wherever you go.
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| This manual has detailed instructions on installing, managing and using SupportSuite and utilizing its features efficiently, Revisions are carried out regularly and the latest manual can be downloaded from our support desk at http://support.kayako.net
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