Rebuilding your Post Index – Upgrade
Once you have imported the data, it is now necessary to Rebuild your Post Index. This is necessary for the ‘Search‘ feature of the software to work correctly.
Notes: If you fail to Rebuild the Post Index, the software will not include the imported data when you use the Search feature.

You can Rebuild your Post Index from the Admin Control Panel using the Maintenance feature of the Tickets section. [Admin CP » Tickets » Maintenance].

The Maintenance section of the Tickets section allows you to rebuild the Post Index of the software for the loaded posts.

Kayako ss tickets002 Rebuilding your Post Index

Rebuild Post Index

This feature allows SupportSuite to perform a repetitive task of processing all the existing posts, one page at a time and then rebuild the Post Index for the loaded posts.

Number of Posts to Process Per Page: Specify the number of posts that SupportSuite should process on one page in the adjacent text box.

– If you receive an error during processing then try using a lower number.
– Since the process is extensive, you will require a highly configured server to process a higher number of posts at the same time.

Click on the Rebuild tab to start the rebuilding process. On clicking the Rebuild tab, SupportSuite shall start rebuilding the Post Index.

Kayako ss tickets003 Rebuilding your Post Index

This feature has been explained in detail in the Maintenance section of the Admin CP.

Rebuilding your Post Index