Upgrading to SupportSuite – Upgrade
This section of the manual will help you in upgrading your existing v3 eSupport/LiveResponse installation to SupportSuite v3. When upgrading, the first step is always the same, you must log in to the Kayako Members Area and download the latest SupportSuite package available, as described in the installation instructions.

In this section, we shall be upgrading our existing eSupport installation to the latest SupportSuite build.

Note: Version 3.00.13 is the latest build at the time this section is been written.


– It is extremely important that you back up your existing database, prior to any upgrade incase there are any failures with the upgrade script.
– Make sure you do not delete any files from files directory of the software. This is break you script completely.

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